Cancellation and Refund Policy

 

Thank you for choosing Botsolar.in ("we" or "us"). This Cancellation and Refund Policy outlines the terms and conditions governing the cancellation of orders and the refund process for our online solar panel CRM application ("Service").

Please read this policy carefully before making a purchase. By using the Service and making a purchase, you agree to the terms of this Cancellation and Refund Policy. If you do not agree to this policy, please refrain from making a purchase.

  1. Cancellation Policy

1.1 Order Cancellation

If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your cancellation request, subject to the following conditions:

  • For monthly subscription plans: You can cancel your subscription at any time, and the cancellation will take effect from the next billing cycle. No refunds will be provided for the current billing cycle.
  • For annual subscription plans: You can cancel your subscription within [number of days] days from the date of purchase for a full refund. After this period, no refunds will be provided.

1.2 Service Termination

We reserve the right to terminate or suspend your access to the Service, at our sole discretion, for any reason, including but not limited to violation of our terms of service or prohibited activities. In such cases, no refunds will be provided.

  1. Refund Policy

2.1 Eligibility for Refunds

Refunds may be issued in the following circumstances:

  • Monthly subscription plans: No refunds will be provided for the current billing cycle, but you will not be charged for future billing cycles upon cancellation.
  • Annual subscription plans: Refunds will be provided if the cancellation request is made within [number of days] days from the date of purchase.

2.2 Refund Process

To request a refund, please contact our customer support team with your order details and the reason for the refund request. We will review your request and, if eligible, initiate the refund process. Refunds will be issued to the original payment method used for the purchase.

2.3 Refund Timeframe

Refunds will be processed within [number of days] days of approval. The actual time it takes for the refund to reflect in your account may vary depending on your payment provider.

  1. Non-Refundable Items and Services

Please note that certain items and services may be non-refundable, including:

  • Customization services or additional features requested after purchase
  • Third-party integration fees
  • Services rendered by third-party service providers
  1. Changes to Cancellation and Refund Policy

We reserve the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on the Botsolar.in website. It is your responsibility to review this policy periodically for any updates or changes.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Cancellation and Refund Policy, please contact us at [78880 22504].

Please note that this is a sample policy and should be customized to align with your specific business practices and legal requirements. It is recommended to consult with legal professionals to ensure compliance with applicable laws and regulations.